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At Spinfinite, we are dedicated to providing a safe and enjoyable social gaming experience. While our platform is designed for entertainment, we recognize the importance of promoting responsible play. Our goal is to empower players to make informed decisions about their participation and to provide tools that help maintain a balanced, healthy approach to gaming. Your well-being is our top priority, and this policy reflects our commitment to responsible social gaming.
Responsible gameplay means that all players:
To help avoid excessive time spent on gaming, consider limiting your daily spending on Gold Coin Package(s). Further details on this can be found below.
Pay attention to behavioral patterns such as:
For a gaming-related issue to be diagnosed, the behavior must significantly disrupt personal, family, social, educational, or work-related areas of life, typically persisting for at least 12 months.
Seek Professional Support: Encourage the individual to consult a mental health professional specializing in gaming-related issues. A professional can conduct a thorough assessment and recommend suitable treatment options.
Educate Yourself: Learn more about gaming behavior issues by exploring helpful resources, such as:
By utilizing these tools and practicing responsible gaming habits, you can ensure that our website remains a source of fun and enjoyment. If you have any questions or need further assistance, our support team is here to help.
Set Limits: Establish clear boundaries around gaming time. Encourage balanced habits by reducing playtime and promoting involvement in activities that support a healthy lifestyle.
To ensure that gaming is enjoyed responsibly, parents and guardians should take the following steps:
If you share your mobile phone, tablet, laptop, or computer with underage individuals, we recommend restricting their access to our platform using one of the following services:
Playing our games is enjoyable, but it’s essential to stay in control. Consider these tips to help maintain balance:
To assist in managing your experience, we offer flexible purchase limits that can be set daily, or weekly. Setting these limits helps you better control your purchasing behavior, ensuring that your use of our website remains a fun and social activity. You can adjust these limits by clicking here or you can email support@spinfinite.com.
If you submit a request for purchase limits via email, please ensure your request includes your full name, address, and email address so we can accurately locate your account. We aim to apply the restrictions as quickly as possible; however, please be aware that it may take time to implement fully. The limits will not take effect until confirmed in writing. You are fully responsible for all purchases between your initial request, and confirmation the limit has been applied. If you notice that the limits haven't been applied after receiving confirmation, it is your responsibility to notify us immediately.
The "Take a Break" (Break) feature allows you to temporarily pause your access to our services without closing your account. Currently, we offer break options for one (1), seven (7), fourteen (14), or thirty (30) days. During this time, your account will be inaccessible for the selected duration, and it cannot be reactivated until the period ends.
Once the chosen break period expires, your account will automatically become accessible again unless you notify us via email that you prefer to keep it locked.
To request a Break, please contact Customer Support via email at support@Spinfinite.com with the subject line "Responsible Gaming Options.” Ensure your request includes your full name, address, and email address for accurate account processing.
If you submit a Break request, we will make every effort to implement it as soon as possible. However, please note that this process may take some time. The Break will only take effect once confirmed to you in writing. If you find that the Break has not been applied after confirmation, it is your responsibility to notify us immediately. You are fully responsible for all purchases between your initial request, and confirmation the limit has been applied.
Self-exclusion allows you to request a more extensive and long-term restriction from accessing the services at Spinfinite.com. Once a self-exclusion is in place, it cannot be changed or canceled until the chosen exclusion period ends. The minimum self-exclusion period is six months, but a longer duration can be requested if needed.
By choosing self-exclusion, you are formally requesting a restriction on your access to all services on Spinfinite.com. We will take all reasonable steps to ensure your access is blocked during this period. While we strive to enforce self-exclusion effectively, we cannot guarantee the process is entirely fail-proof. However, we will make every effort to implement and maintain the restriction promptly.
For self-exclusion to be effective, it requires your commitment. It is essential that you do not attempt to bypass the restriction by creating new accounts or using alternate methods, such as new email addresses, to access the platform. During the self-exclusion period, you will not be able to log in, accumulate daily login rewards, or star system points, and any previously earned rewards will be forfeited.
You can request self-exclusion by emailing support@Spinfinite.com with "Self Exclusion Request" in the subject line. Ensure your request includes your full name, address, and email address for accurate processing. If we cannot locate your account with this information, we may ask for further details to complete the verification process.
We will aim to apply the restriction as quickly as possible, but please be aware that it may take time to implement fully. The self-exclusion will not be active until confirmed in writing. If you continue to use your account during the processing time, you will be responsible for any activity, including all purchases. If you notice that the self-exclusion has not been applied after receiving confirmation, it is your responsibility to notify us immediately. Once successfully processed, you will receive a confirmation email.
We recommend logging out of your account and discontinuing access to our social media channels immediately after submitting your request.
We recommend also requesting self-exclusion from any other gaming platforms where you have active accounts.
Once your self-exclusion is in effect, you will stop receiving email marketing from us. However, please be aware that it may take up to 24 hours for our system to update, and you might receive promotional emails during this time. If this occurs, please disregard them.
A Break request cannot be altered during the selected period; once the break or the self-exclusion ends, your account will automatically reactivate.
For self-exclusion, the restriction cannot be changed or reversed for a minimum of six (6) months.
Please refrain from attempting to bypass a Break or self-exclusion by creating new accounts or using different email addresses. Any efforts to circumvent these measures could result in a permanent ban from our services. We cannot be held liable for any actions or purchases made using new accounts created to bypass a Break or self-exclusion.
We will not contact you to reactivate your account during a self-exclusion; your exclusion will remain in place until you notify us. Additionally, we reserve the right to exclude you from our services for a specific or indefinite period if we determine that continuing access is not in your best interests or if we believe you may have issues with excessive gaming.
Yes, we will retain certain data during the self-exclusion period in accordance with our Privacy Policy. We will make every effort to avoid sending marketing emails during a Break or self-exclusion, but we cannot guarantee that you won’t receive such materials by mistake. If this happens, please contact support@Spinfinite.com so we can promptly correct the issue.
When your account is reactivated, any coin balances will be restored to the same amount as before the restriction. Refunds or transfers of coin balances are not allowed during Break or self-exclusion periods. If you have a pending redemption request at the time you initiate a Break or self-exclusion, it will not be processed.
We strongly recommend redeeming any redeemable balance in your account before setting a Break or self-exclusion. If your account has been verified, please contact us, and we will make reasonable efforts to arrange for any coins remaining in your account that meet our playthrough requirements and minimum redemption threshold to be redeemed.
We encourage you to periodically review your gaming habits to ensure you maintain a healthy balance. If you suspect that your gaming, or that of someone else, is becoming problematic, consider the self-assessment questions below:
The more questions you answer “yes” to, the more likely it is that you may be facing challenges with your gaming. It’s normal to experience some of these feelings without issues, but if you’d like to talk to someone for advice and support, please reach out to the Support Organisations listed below.
